Inclusive Engagement – A Diversity & Inclusion Imperative
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For PowerPoint from this Best Practice Session, click below. You must have your Member ID and Password to access the information.
Why Engagement Is Not One-Size Fits All — And Why It Is THE Best Measure of Inclusion
Engagement — which leads to retention and greater productivity and, therefore, to greater business results — is beneficial to all employees across their vast diversity. But engagement is in the eye of the beholder. A company’s culture may be highly engaging for certain demographic groups but not others. Or different groups may be more engaged by different engagement drivers. This is why it’s imperative to break down engagement results by diversity dimensions. It’s in the variances between groups that a company’s story of inclusion is revealed.
In this Diversity Best Practices session we will explore the keys to engaging the different racial/ethnic, generational, and gender groups. Are there ways to measure the engagement of groups that rarely get counted in engagement surveys such as LGBT and people with disability? How do we take into account the engagement of people with multidimensional identities such as those who are multiracial or when comparing, say, Millennial women of color with Millennial white women? How do we explain counterintuitive results where white males consistently show some of the lowest engagement scores while Latinos the highest? And what is the role of flexibility and technology in the engagement scores of the most diverse workforce ever?
General Session PowerPoint
Beverly Kaye - Book Chapters Agenda
Thursday, April 26, 2012
8:00 – 9:00 am Breakfast/Registration
9:00 – 9:15 Welcome Remarks
Carol Evans / CEO / Diversity Best Practices
Eduardo Erana / President, Latin America & Caribbean / Visa Inc.
9:15 – 9:30 Core Competency Focus for Diversity Practitioners: Systemic Thinking
Andrés Tapia / President / Diversity Best Practices
9:30 – 10:30 Keynote: Love ‘Em or Lose ‘Em: Getting Good People to Stay
Every leader’s contribution to the quality of their organization’s products and services is highly correlated to their ability to engage, develop and retain critical talent. Gaining and sustaining a competitive edge, especially in the face of today’s struggling global economy, will demand commitment from all. This session lays out a menu of practical “how-to” strategies that managers can apply to drive the higher levels of engagement and retention.
● Recognize the significance of key(research-based) engagement and retention factors
● Identify critical responsibilities for management in retention and engagement
● Learn practical, no-cost solutions that leaders at ALL levels can apply immediately
Beverly Kaye / Founder/Co-CEO / Career Systems International
Co-Author: Love 'Em or Lose 'Em: Getting good People to Stay
& Love It Don't Leave It: 26 Ways to Get What You Want at Work
10:30 – 10:45 Break
10:45 am – 12:00 pm Think Tank Sessions - Rethinking Traditional Engagement Measures
What are new ways to measure engagement and leverage technology to take into consideration generational differences and multiple dimensions of diversity? What is lacking in terms of engagement measures, and how can we fine-tune methods to pick up on variances and intricacies? Breakout sessions explore innovative thinking, prevalent challenges, and new approaches to traditional engagement drivers and measures
- i. Engagement & Measurement Strategies for People of Color
What drivers positively impact the engagement of Black/African American, Asian, Hispanic/Latin-American, and Multiracial employee populations within companies, and what are effective measures to identify results? How can companies tap employee network and affinity groups as important resources to improve the engagement of these groups?
Facilitator: Dee Schneider / Director - Operations and Talent / Deloitte Services LP
- ii. Engagement & Measurement Strategies for Hidden Groups
Some groups are not traditionally included in engagement scores – whether by choice or as a result of a lack of effective measures to capture the necessary information. These hidden minority groups – such as LGBT and People with Disabilities – share many aspects in common, and may be ‘in the closet’ for a variety of reasons. What are the sensitivities and challenges, and how are companies working to access, encourage, and engage invisible minorities within their organizations?
Facilitator: Francia Guzman / Head Global Diversity & Inclusion / Visa, Inc.
- iii. Measuring the Impact of Flexibility On Engagement
Explore engagement drivers and measures through the lens of a work life perspective. Prominent groups in the talent pool consistently rate Flexibility as the top critical driver of engagement and performance. How has this reality impacted companies’ thinking around flex and engagement measures? Different diverse cultures have varying relationships with their families and different work life needs – what can be done to effectively capture the subtle and overt variances and introduce relevant engagement practices across the board? How do results vary across diversity dimensions, and what are companies doing to capture and leverage the necessary data?
Facilitator: Jack Quirk / Staff Vice President – Organizational Development / Wellpoint (Anthem BCBS)
- iv. Engagement & Measurement Strategies for the Emerging Workforce
We have a new generation of workers on the scene. They move, think, and behave in ways that are fundamentally different than the workforce has in the last 50 years. This emerging workforce is not only young, but it is also more racially diverse, gender-balanced, and open to multiple forms of differences – not to mention the fact that it is more digital, interconnected and global than anything we’ve ever seen before. Given how different they are – it should come as no surprise that what has traditionally worked at engaging employees is going to fall short for this group. What are the new engagement drivers that must be considered to engage and increase inclusion with this emerging workforce?
Facilitator: Shelby D. Moran / Senior Manager, Global Workforce Engagement / Marriott International
12:00 pm – 12:45 pm Networking Luncheon
12:45 pm – 1:45 pm Think Tank Report Back/Action Plans
Presenters selected from each of the Think Tank discussion groups will share critical highlights and action plans with the general session.
Facilitator:
Andrés Tapia / President / Diversity Best Practices
1:45 pm – 2:45 pm Best Practices Panel
Diversity and Inclusion practitioners share best practice examples about successful engagement drivers and the impact across diverse ethnic/racial, generational and gender constituents within their organizations. Hear from best in class companies with consistently high engagement scores about Diversity and Inclusion at its best, the role engagement plays, and how it shows up across multiple diversity dimensions.
Moderator:
Andrés Tapia / President / Diversity Best Practices
Panel:
Troy D. Farley / Manager HR Compliance & EEO / John Deere
Latoria J. Farmer / National Director, Diversity & CR / KPMG LLP
Carmen J. Smith / Vice President, Creative Development & Inclusive Strategies - Walt Disney Imagineering / Walt Disney Parks & Resorts
2:45 pm – 3:00 pm Closing Remarks
*Agenda subject to change
Registration
To register, please click HERE.
Speakers
Sponsors
Hotel & Travel
Visa
1004 NW
65th Avenue
5th Floor
Miami, Florida 33126
Directions from Miami International Airport:
Head South
Take ramp
At traffic circle, take the 2nd. exit onto NW 20th St
Turn right onto Perimeter Rd
Turn left onto NW 57th Ave
Turn right onto NW 7th
Turn right onto NW 65th
Building is on your right
INSTRUCTIONS FOR ACCESSING BUILDING:
When you arrive at the building, please use the left traffic lane. You will need to press a button and speak with the security guard indicating you are here for the Diversity Best Practices Meeting. Photo ID is required.
Area Hotels:
Soffitel
5800 Blue Lagoon Drive
33126 MIAMI
UNITED STATES
Miami Mart-Double Tree by Hilton
711 NW 72 Ave.
Miami Florida, 33126
5101 Blue Lagoon Drive
Miami, Florida, United States 33126
Tel: 1-305-262-1000
